What we do
We use semantic headings, descriptive link text, keyboard-accessible controls, visible focus states, responsive layouts and meaningful alternative text for editorial images. We keep language direct and provide sufficient contrast between text and backgrounds.
Known limitations
Some older or third-party content may not meet every accessibility need. We review the site as pages are updated and welcome practical feedback.
Get in touch
If you encounter a barrier, please describe the page, device or assistive technology involved and the difficulty you experienced. Contact the editorial desk at 27 Elmwood Lane, Stratford-upon-Avon, Warwickshire, CV37 6BB, United Kingdom, or call +44 161 893 7201.
Statement date
This statement was reviewed on 5 October 2026.
This statement covers the Novalus website, its article pages, contact journeys and downloadable editorial material published from the UK. It is intended to explain the steps we take and the practical routes available when a visitor encounters a barrier. It does not replace the accessibility information of an external website linked from Novalus.
Our pages use a logical heading order, landmark elements, descriptive page titles, keyboard-operable links and forms, and labels that remain understandable when read out of visual context. We aim to keep body text readable at increased zoom and to avoid conveying essential meaning through colour alone.
Images that carry information receive alternative text written in the context of the page. Decorative images may be omitted from the accessibility tree. A photo used as an illustration is identified by its surrounding copy when that distinction helps a screen-reader user understand its purpose.
We test ordinary journeys with keyboard navigation, responsive layouts and commonly used browsers. Automated checks can identify missing labels or contrast concerns, but they cannot represent every assistive technology or individual preference. Manual review remains part of page maintenance.
Some limitations may arise from older archived markup, embedded documents, browser behaviour, third-party media or an external service changing without notice. When we identify a barrier, we record its location, impact, owner and proposed remedy. High-impact barriers are prioritised for the next practical release.
If a document is difficult to use, we can provide the information in a different accessible format where reasonably possible. Please tell us the page address, the task you were trying to complete, your preferred format and any assistive technology involved. Do not include unnecessary personal health information.
Accessibility feedback sent by email or telephone is acknowledged within five working days. We aim to investigate and provide an initial response within 15 working days; complex issues may require a longer explanation and an interim update. Complaints may also be raised through the Equality Advisory and Support Service or another appropriate UK advice route.
We review this statement at least annually and after significant changes to navigation, forms or publishing tools. Change record: 5 October 2026 — statement reviewed and expanded to cover scope, testing, alternative formats, limitations and response times.
Accessibility work is considered during writing, design and publication rather than only after a complaint. We use plain labels for forms, meaningful focus order, sufficient target size for controls and responsive layouts that remain usable when text is enlarged. Where a visual pattern is necessary, the surrounding text provides an equivalent route to the same information.
We consider support for screen readers, keyboard-only navigation, browser zoom, reduced motion preferences and high-contrast settings. Results can differ between operating systems and assistive technologies, so feedback that identifies a particular combination helps us reproduce a barrier. We do not ask a visitor to disclose a disability in order to report an issue.
Third-party content may have separate controls, captions or keyboard behaviour. We review whether an embedded or linked service is essential and, where practical, provide a text alternative or a direct contact route. A supplier may be asked to correct a barrier before the material is used again.
Accessibility reports are recorded with the page address, date, description, severity and status. Reports are normally retained for up to 24 months after resolution, or longer where they form part of a legal or service-improvement record. Personal contact details are handled under the privacy policy and are not included in public issue notes.
Write to 27 Elmwood Lane, Stratford-upon-Avon, Warwickshire, CV37 6BB, United Kingdom, or call +44 161 893 7201. We aim to acknowledge feedback within five working days and provide a progress update within 15 working days. If the issue affects access to essential information, we will prioritise a reasonable alternative format where possible.